Each returning rider does one of two things in their line:
- Confirms it as it stands.
- Changes the cells that no longer fit, piece by piece.
A club kit reorder program for teams that have already ordered with us once and now run their kit season after season. Your reorder starts from your team file: last season's signed layout proof, your colour parameters and every returning rider's name, number and sizes are already there when the window opens.
Your team handles only what has changed since the last order. Each change goes to a named role and a named document, and new riders and replacements join your next ordering window like any other line.
Send your team name and a list of what has changed. Within 48 hours you receive your reorder plan, with a line stating whether your layout proof carries over or which zone needs redrawing.
Every team on a reorder program has a team file from at least one earlier order, and that file is the base of every reorder.

Your team manager holds a copy of the same file, so both sides open the reorder from the same record.
A reorder runs on one list: what has changed since your last order.
| Change | Handled by | Document it changes | Signature |
|---|---|---|---|
| New rider | Order Desk | New line on the roster: name, a free number within the proof's range, a size for each piece | Roster lock |
| Size change | Order Desk | The changed cells in that rider's line | Roster lock |
| Leaver | Your team manager marks it, the Order Desk removes the line | Line removed, number freed | Roster lock |
| Returning rider who has not confirmed | Order Desk lists it, your team manager decides | Line marked "kept as last season" or "not ordering this season" | Roster lock |
| New sponsor | Kit Layout Designer | A new dated version of the layout proof | Co-signed before the window opens |
| Added piece | Kit Layout Designer | A new dated version of the combined kit view, and a new column on the roster | Co-signed before the window opens |
| Replacement for a crashed or damaged piece | Order Desk | One ordinary cell on the roster, marked replacement in the change log | Roster lock |
Every change is checked against the documents already in your team file. A size change is entered per piece, so changing a jacket size leaves that rider's jersey and gilet sizes as they were, and sizes mix freely within each style and colour. An added piece is drawn from the same colour parameters as the rest of your set.
Your team manager sends the list once, at the start of the reorder. Changes that arrive later during the window come in through the roster link and land in the same columns.

Riders' sizes, the layout, the number rules and the colour references carry over from the last order. Your team supplies what is new, and the signatures that fix it.
Your reorder plan reaches you within 48 hours of receiving your team name, your change list and the date your riders need the kit. It is the document every later date in your reorder hangs on.

Your team knows from the first page whether this reorder needs a signature on the layout before riders can enter anything.
A first order's date sheet starts at the logo file check. A reorder's date sheet starts at the ordering window, because the signed proof is already in your team file.
When your plan says the proof carries over, the three rows for redrawn versions and the co-signature drop off the sheet. The window can open as soon as you accept the plan, and the time before lock goes to riders confirming their lines.
The lock date is worked back from the date your riders need the kit: shipping time to your address, then 20–30 days of production, then the time your team needs to confirm sizes. On the rush route, production runs 12–15 days from lock, so the lock date sits closer to your delivery date.
Any change to a date reaches your team manager in writing from the Programme Coordinator.

Write down what has changed since your last order: new riders, size changes, leavers, a new sponsor, a piece to add, or a piece to replace. Send it with your team name and the date your riders need the kit, and the Programme Coordinator opens your team file to build the plan.
Get your reorder planRequests keep coming in between one window and the next. Two records hold them until your reorder opens.
On the day your reorder window opens, the Order Desk carries both records onto the pre-filled roster. Logged changes appear in the right rider's line and the right piece's column. Waitlisted riders appear as new lines, with their numbers checked against the whole roster.
Your team manager does not collect any of this a second time.
Riders confirm their logged changes as part of normal entry, and the change list your team manager sent at the start of the reorder only needs to cover what neither record already holds.

The reorder roster opens with one line per returning rider, filled from last season's locked roster. Each line carries the rider's name and number, and one cell per piece with last season's size in it. Pieces the rider did not order last season stay empty, so a rider who adds a gilet this season fills in one new cell.
Your team manager then signs the locked roster with the Order Desk. Each unconfirmed-list decision appears on the locked roster in your team manager's own words, so anyone on your committee can see why a rider was or was not ordered.

Each reorder adds to the documents your team manager already has, and each new document sits next to the version it follows.

Your riders wear this season's kit next to last season's, so every reorder is printed from the same colour record.



At reorder, the Programme Coordinator sends production the colour reference version for each piece named in your team file, and the signed proof version stated in your reorder plan.
A colour reference changes only through a new dated version saved by the Kit Layout Designer, and a change that touches your layout needs your team manager's co-signature. A version that has been drawn but not co-signed stays in draft; production keeps working from the last signed one.
Before any rider's bag is packed, the Packing Lead takes one complete set from this run (one of each piece and each style your team ordered) and lays it out against your combined kit view.
A piece that fails is remade before packing. If the remake moves your team's shipping date, the Programme Coordinator tells your team manager in writing.
The check result is the first line of your packing list, signed by the Packing Lead.
Because every reorder calls up the same dated versions, a season's run, an added piece and a single replacement are all printed from the same record as the kit your riders already own.
A rider crashes and a jersey tears, or a jacket is damaged beyond wear. The replacement goes into your next ordering window as a normal order, in the same roster and the same production run as the rest of your team.

Which window that is depends on your reorder plan.
One line in the change list is enough; nobody looks up the rider's old size or the artwork.
The locked roster of every season stays on record. Every layout proof and combined kit view version is kept with its date, and the previous version is never overwritten. Only two roles can change the file: the Programme Coordinator and the Kit Layout Designer.
A sponsor question three seasons back, or a rider's size from two seasons ago, is answered from the version in force at the time.
People change on both sides of a program that runs for years:
Your team file is kept for 5 years after your team's last order, and your team manager can ask for a full copy at any point. A team that pauses for a season reopens its next reorder from the same file, with the same colourway and the same signed proof.

How the file is guarded and how each handover runs is set out on our about page.
Anything you do not have yet can follow. New riders who join after you send the list come in through the roster link, and sizes are confirmed in the window, not in your first message.
If your team manager has changed since the last order, the new team manager sends the same three things, and the Programme Coordinator works from the same file.

Send your team name, your change list and the date your riders need the kit. We reply within 24 hours on working days, and your Programme Coordinator opens your team file to build the plan.